10 Year Aether Guarantee

Our guarantee protects against manufacturing or structural defects during normal use, including:

• Faults in the spring support system

• Abnormal foam deterioration.

• Permanent body impressions beyond normal settling.

• Manufacturing defects in the mattress cover.

If a valid defect is confirmed, we will repair or replace the mattress..

The guarantee does not apply to damage caused by misuse or normal wear, including:

• Stains, spills or liquid damage.

• Damage from pets or sharp objects.

• Improper bed base or frame support.

• Normal softening or settling of materials.

Using a mattress protector and suitable bed base helps keep your mattress in the best condition.

To submit a guarantee claim, contact our support team with:

• Your order number or proof of purchase.

• A brief description of the issue.

• A few clear photos of the mattress.

Our team will review your request and respond with the next steps.