200-Night Sleep Trial

We believe great sleep should feel right from night one. Still, everyone adjusts differently, which is why every Aether mattress comes with a 200-Night Sleep Trial.

If it doesn’t feel like the perfect match, simply request a return and we’ll organise complimentary collection — the same applies to Aether mattress toppers.

The Aether Promise

FAQs

How does the 200-Night Trial work?

Every Aether mattress comes with a 200-Night Home Trial, starting from the day your mattress is delivered.

This gives you plenty of time to experience the mattress properly in your own home. If during this period you decide it isn’t the right fit, you can request a return and we’ll arrange a free collection and refund.

Do I need to keep the mattress for a minimum period?

Yes. We recommend sleeping on your mattress for at least 30 nights before deciding.

When switching to a new mattress, your body may take some time to adapt to the new level of support and pressure relief. Giving it a few weeks helps ensure you experience the mattress as intended.

What happens if I decide to return the mattress?

If you choose to return your mattress during the 200-Night Trial, simply submit a return request through our support form.

Our team will review your request and arrange a free collection from your home. Once the return has been processed, your refund will be issued.

Do I have to pay anything for the return?

No. Returns within the 200-Night Trial are completely free. We’ll arrange the collection at no cost to you.

What condition should the mattress be in?

The mattress should be in good condition without major damage, stains, or misuse.

Normal signs of use from sleeping on the mattress during the trial period are completely expected.

Using a mattress protector is recommended to help keep the mattress in good condition.

How do I request a return?

To start a return, simply submit a request through the return form on this page.

Our support team will get back to you within two business days with instructions for the next steps.

Why do you ask for photos during the return process?

We may ask for a few photos of the mattress to confirm its condition and check for any potential issues.

In some cases, our team may be able to suggest solutions that improve comfort. Photos also help us organise the return process and ensure products are handled responsibly.

What happens to returned mattresses?

Where possible, returned mattresses are directed towards reuse, donation, or recycling programmes. This helps reduce waste and supports our commitment to more sustainable operations.

Does the trial apply to other Aether products?

The 200-Night Trial applies to Aether mattresses. Mattress toppers may also be eligible depending on the product.

Other items such as bedding and accessories follow our standard returns policy.

Is the 200-Night Trial the same as the warranty?

Separately, every Aether mattress is covered by our 10-Year Manufacturer’s Guarantee, which protects against defects in materials or workmanship.